Google Calendar
Most answering services hand you a message and leave the booking to somebody in the office. That is the step where appointments are lost: the message sits, the caller books elsewhere, and the slot that was free at nine is gone by eleven.
MairyAI books while the caller is still on the phone. It reads the real free time on the Google Calendar your team already keeps, offers only the times you approved, writes the event, and emails the caller a confirmation you wrote once.
Your Voice Agent in conversation — answering calls, working with connected systems and booking appointments.
Sample call
How the booking happens
Four things happen in the part of the call most services end with a promise to call back.
Only the times you approved are ever offered, and only against real free time on the connected calendar. The caller hears two or three options, picks one, and the event is written while they are still on the phone.
The event carries the caller's name, their number and what the call was about, so whoever opens the diary in the morning knows what the appointment is for without opening anything else.
A caller who needs to move or cancel can do it on the phone. The calendar changes, the call record changes, and nobody has to reconcile the two later.
The confirmation email is written once, by you, and sent on every booking. Callers who have the time in writing turn up more often than callers who were told it.
Connecting it
The whole setup is the same length as reading this section.
Connecting is an OAuth screen and a confirmation. No API key to paste, no file to upload, and no engineer. Disconnecting removes our copy of the token from the same screen.
You choose which calendar, and the booking rules on top of it: which hours are bookable, how much notice an appointment needs, and how long each kind of appointment runs.
Connection status is on the page that made the connection. When something is wrong with it, that page says so rather than the first failed booking telling you.
The limits, stated
The things it does not do, in our own words, because finding them out later is worse.
Nothing is written while the caller is on the line. Your Voice Agent finishes the conversation, and the update goes out afterwards, so a slow or unavailable system can never leave a caller listening to silence.
Your Voice Agent books. It does not reschedule your technicians, reorder a route, or decide who takes a job — those are your dispatch decisions and it will not make them.
It offers only what you approved. A caller asking for a time outside those rules is told what is available instead, not booked in and apologised to afterwards.
Common questions
During the call. Your Voice Agent reads the real free time on the connected calendar, offers the times you approved, and writes the event while the caller is still on the line. The caller rings off knowing they have an appointment, not that somebody will be in touch.
It offers free time only. A slot already taken on that calendar is never read out, and the booking rules you set decide what counts as bookable in the first place — which hours, which days, how much notice.
Yes. A caller can move or cancel an appointment during a call, and the change leaves the calendar as well as the call record, so the diary and the outcome never disagree.
Yes, by email, in wording you write once and we send every time. You are not drafting a confirmation per booking and the caller is not relying on having remembered the time.
Connecting is an OAuth screen and a confirmation. No API key to paste, no file to upload, and no engineer. Disconnecting removes our copy of the token from the same screen.
The call carries on. Booking is attempted during the conversation, and where the calendar cannot be reached your Voice Agent takes the request and the call record says exactly what was agreed. A calendar outage is never allowed to become a dead line.
No. Microsoft Outlook connects too, and a business that keeps neither can use the calendar built into MairyAI. The point is that your team keeps one diary, whichever one it already is.
Yes. Forward the number your customers already know, or start on a new business number that we set up with you. Nothing about your existing phone system has to change.
Keep reading
A practical place to start
Talk to us, hear your Voice Agent on a sample call, or start your 14-day free trial on a real business number.