Qualify
Capture service type, location, timing and approved urgency details without diagnosing hazards or dispatching emergencies.
For non-regulated field services
Home Services conversations, handled with context.
Technicians and dispatch teams cannot always answer while they are with customers. New work, rescheduling requests and service questions often arrive at once.
Appropriate inbound use cases
Start with a focused conversation journey.
- New service enquiries
- Estimate requests
- Existing appointment routing
- Busy-season overflow
Customer workflow
What MairyAI can carry forward.
Book
Offer approved estimate or service times when calendar and coverage rules are connected.
Answer approved FAQs
Answer approved questions about service areas, hours, visit preparation and the booking process.
Transfer to a person
When enabled, connect callers to dispatch or an approved on-call team when the rules require immediate human handling.
Cover after hours
Capture routine enquiries and approved urgency details after hours while keeping a clear path to a person.
Write back to CRM
Add the customer, service category, outcome and next action to the connected CRM workflow.
Return structured context
Keep a clear call outcome as the default. Optional redacted transcripts and recordings stay separately disabled.
Clear limits
Where MairyAI stops.
- Provide emergency dispatch or safety instructions
- Diagnose technical hazards
- Collect card, banking or identity credentials
A considered starting point
Explore a workflow built for the way your team works.
Tell us how your home services team handles calls today, where the process breaks down and what a useful next step looks like.