This policy is part of the MairyAI Terms of Service. It explains what you pay, how to cancel, and when you get money back. MairyAI provides the Service.
The short version
- US$299 per month. No setup fee, no contract, no minimum term.
- Cancel any time, from your dashboard. The Service continues to the end of the period you have already paid for, and then stops.
- 14-day money-back guarantee on your first month. Ask within 14 days of your first payment and we refund it in full — and in that case the Service ends immediately, not at the end of the period.
- After the first 14 days, monthly payments are non-refundable, and we do not pro-rate a partial month.
- Whenever the Service stops, your callers stop reaching Mairy. Move your telephone routing before that moment.
1. What you are buying
A month-to-month subscription to the MairyAI Service at US$299 per month per workspace, billed in advance. Your first payment covers the month starting that day. Your billing date is the day of the month you first subscribed, and the subscription renews automatically on that day each month until you cancel.
Prices are in US dollars and exclude sales, use, and similar taxes, which are added where they apply.
2. The 14-day money-back guarantee
If MairyAI is not right for your business, tell us within 14 days of your first payment and we will refund that payment in full.
- The guarantee applies to the first payment on a workspace, once.
- The 14 days run from the date of that first payment.
- No conditions on usage. You may use the Service normally during those 14 days — answer calls, book appointments — and still get the full refund. We would rather you tested it properly.
- How to ask: email support@mairyai.com from the address on the account, or use the in-dashboard support form, and say you want the guarantee. You do not need to give a reason.
- What happens: we cancel the subscription immediately, refund the full US$299 to the original payment method, and the Service ends immediately — we stop answering your calls straight away. This is the one case where the Service does not run to the end of the paid period, because you are getting that period's money back. Move your telephone routing back before or as soon as you ask, so callers are not left without an answer.
- When you get the money: we issue the refund within 5 business days of your request. Your bank or card issuer usually posts it within 5 to 10 business days after that.
The guarantee does not apply to a second or later subscription on the same workspace, to a workspace reopened after cancellation, or where the account was terminated for breach of the Terms.
3. Cancelling
You can cancel at any time. There is no cancellation fee and no notice period.
How:
- Sign in to your dashboard and open Billing.
- Choose Manage subscription. This opens the secure Stripe billing portal.
- Cancel the subscription there.
Only a workspace owner can change billing. If you cannot reach the owner, email support@mairyai.com from an address on the account and we will help.
You may also cancel by emailing support@mairyai.com. We will confirm in writing, and the cancellation is effective from the date we receive your request even if we process it a day or two later.
What happens when you cancel:
- You keep full access until the end of the period you have already paid for. If you cancel on the 10th and your period ends on the 28th, the Service keeps answering your calls until the 28th.
- You are not charged again.
- We do not refund the remainder of the current month, except under the 14-day guarantee in Section 2 or the exceptions in Section 4.
- At the end of the period, the assistant stops answering. You must move your telephone routing away from MairyAI before then, or callers will not reach anyone.
- You may reactivate before the period ends and nothing is lost.
Your data after cancellation: you have 30 days from the end of your paid period to request an export of your data. After that we delete it as described in the Data Processing Addendum. Export your call records and bookings before that window closes if you need them.
4. Refunds after the first 14 days
Monthly payments are non-refundable after the 14-day guarantee period, and partial months are not pro-rated. We will, however, consider a refund or credit in these situations:
- We billed you in error — a duplicate charge, a charge after a valid cancellation, or the wrong amount. We refund these in full, always. Tell us at support@mairyai.com.
- A significant, extended outage that we caused and that prevented the Service from answering your calls for a substantial part of a billing period. We may issue a pro-rata credit or refund at our discretion. This is not a service level agreement — MairyAI does not offer an uptime commitment or automatic service credits, as stated in the Terms.
- We terminate you for convenience under the Terms. We refund the unused part of the current period, pro-rated.
- You terminate because we materially breached the Terms and did not fix it after notice. We refund the unused part of the current period, pro-rated.
- You object to a new subprocessor on reasonable data-protection grounds under the Data Processing Addendum and we cannot offer an alternative. We refund prepaid, unused fees pro-rata.
We do not refund for: not using the Service; the assistant's answers not matching what you wanted, where the configuration is yours to change; call volume being lower or higher than expected; outages caused by your telephone provider, your calendar provider, or your own configuration; or termination of your account for breach of the Terms.
Refunds go to the original payment method. We cannot refund to a different card or account.
5. Price changes
We may change the price with at least 30 days' notice by email before it takes effect. The new price applies from your next billing date after the notice period. If you do not want to pay the new price, cancel before that date and you will not be charged it.
6. Failed payments
If a payment fails, Stripe retries it over several days and we email the billing contact each time.
- Your Service continues during the retry period.
- If payment is still not made after the retry period, we may suspend the Service — the assistant stops answering your calls — after notifying you.
- Your data is retained during suspension. Update your card in the billing portal and the Service resumes.
- If the balance stays unpaid for 30 days after suspension, we may terminate the account and delete data as described in the Data Processing Addendum.
Keep a valid card on file and keep the billing email current. A suspended account means missed calls.
7. Disputes and chargebacks
Please contact us before disputing a charge with your bank. Almost every billing problem is faster to fix directly, and we refund our own errors without argument. Email support@mairyai.com and we will respond within 5 business days.
If a chargeback is filed, we may suspend the account until it is resolved, and we will provide the account and usage records to the card network.
8. Questions
Billing: support@mairyai.com Support: support@mairyai.com MairyAI