Workspace isolation
Every customer record belongs to one workspace. Access controls are designed to keep each customer’s data separate.
Security and privacy approach
Protect the context. Respect the boundary.
MairyAI is designed to keep data limited to its purpose, keep customer workspaces separate, and stop access when a required permission or connection is missing. This page is not a certification or legal promise.
Minimum necessary data
Recording and transcription are on by default and every caller is told at the start of the call. You can switch them off in your dashboard at any time. Beyond that, we keep only what the work requires.
Encrypted boundaries
Events, customer connections and optional call content use separate protections. Connection credentials stay on the server.
Audited access
Sensitive reads, exports, deletion, support access and quality review are limited to authorized people and leave an audit trail.
Bounded retention
When recording is on, recordings and transcripts are kept for 30 days, and not beyond it.
Independent calls
The phone service is designed to keep operating if the dashboard, CRM or another business system is unavailable.
Recording and transcripts
Recording is your choice. The disclosure is not.
Recording and transcription are on by default, and you can switch them off in your dashboard whenever you like. While they run, callers are told at the start of every call — that part cannot be switched off.
With transcription on, every call’s transcript waits in your dashboard. It is encrypted, only your team and MairyAI’s authorized quality reviewers can open it, and every access leaves an audit trail.
With recording on, the audio waits alongside the transcript, with the same encryption, workspace separation and audit trail. It is not automatically redacted.
A practical place to start
Review the exact customer workflow, not a generic promise.
Talk to us, hear your Voice Agent on a sample call, or start your 14-day free trial on a real business number.Talk to us, or hear your Voice Agent on a sample call.